LetterDrops Book a call

The invisible office dispatch engine

You are on
the tools.
Your back-office
assistant runs
the desk.

  • You cannot answer every call when your hands are full, so leads go cold and ring the next bloke in line.
  • Shield steps in as your back-office assistant, working in the background on a dedicated office line.
  • It texts clients back in seconds with the exact, context-matched message needed to save the job.
Book a quick call See it in action

Has a missed call ever
been a lost job?

It knows who is calling before you do.

Shield builds a private timeline from your estimates and enquiries, so the moment the phone rings it already knows the caller, and replies the right way.

Sarah fills out your website form on Monday. You email her a quote on Tuesday and copy Shield in. Today she rings your mobile while you are running a machine, and the call is missed.

The old auto-reply

"Sorry I missed your call. I'm busy on site."

Cold and unhelpful. Sarah realises you are too busy, logs back onto Google, and rings the next trade.

The office notification

"Hi Sarah, this is an office notification on behalf of Dave. He is tied up on site right now, but we just saw your missed call. Did you get a chance to look over the estimate we emailed through yesterday afternoon?"

Staggering professionalism. Sarah feels looked after by your office, stops searching for other quotes, and replies with her status.

Speed to lead

Be first to reply. Win the job.

The instant a call or web enquiry lands, Shield fires back a context-matched reply in seconds, so the lead never has time to go cold.

Missed call rescue

Too busy to answer? Shield checks your timeline for an open quote and fires back a polished text straight away.

The customer gets

"Hi Sarah, this is an office notification on behalf of Dave. He is tied up on site, but we just saw your missed call. Did you get a chance to look over the estimate we emailed through yesterday?"

You get

Missed call: Sarah. Open quote on file. Context-matched text sent.

The Shadow CRM

Then it works the books. 100% in the background.

Built quietly from your daily emails and invoices, the Shadow CRM chases dead quotes, wins reviews and manufactures repeat work. The bigger marketing pushes wait for your one-tap approval, so you are always in control.

The 30-day dead quote breakup

Quotes get forgotten when you are flat out. Hit 30 days with no invoice and Shield fires a friendly text to clear the books, routinely reviving dead money.

The customer gets

"Hey Sarah, I haven't heard back about that estimate from last month, so I'm going to close out your project file for now. Let us know if you want to kick it off in the future!"

You get

Sarah's quote hit 30 days. Breakup text sent.

It sweats the small stuff, so you do not have to.

Always business hours

Never texts your customers late at night. Anything made after hours waits and goes out next morning, in their local time.

Right number, every time

It checks each call first, so mobiles get a text and No Caller ID calls get the voicemail rescue. The right treatment every time.

Clean opt-outs

Anyone can reply STOP and Shield drops them instantly, keeping you on the right side of the spam rules.

Never the wrong text

Quote the husband, invoice the wife at one address? Shield links them, so nobody gets an awkward "closing your file" message after they have already paid.

Replies come to you

When a customer replies to the office line, Shield confirms you have it and passes the message to your phone, with a tap to call.

No dashboards. No logins to remember. Works in the app you already have.

Everything just arrives as a message on the phone you already use. If you can read a text, you can run Shield.

One tidy price. Maximum ROI.

$89 / month

Less than $3 a day to never miss a job.

No tiers. No upsells. Cancel anytime.

Book a quick call

What's included

  • The shadow CRM: a zero-effort database built quietly from your daily emails and invoices.
  • The office notification line: instant missed-call text-backs with professional office-assistant positioning.
  • Lead capture: every web form, Facebook and referral enquiry that lands in your inbox, read and replied to automatically.
  • The smart 30-day breakup loop: autopilot conversion of stale estimates.
  • The 365-day cash drop: milestone-driven, year-on-year repeat business, sent with your one-tap approval.
  • The hyper-local cluster booker: neighbourly offers to nearby past clients to maximise route density.
  • Google review triggers: fast reputation growth on autopilot.
  • Long-term nurture: "contact me next year" leads parked and resurfaced for you at the right time.
  • 100 outcome actions a month: staying in the loop is always free, with notifications, summaries and your full lead history straight to your phone.

An outcome action is a real job your back-office assistant completes for you, like rescuing a missed call or chasing a quote that's gone quiet. Staying in the loop is always free. Need more than 100 in a month? Top up with 100 extra for $35, and anything you don't use rolls over.

Always free

  • Notifications straight to your phone
  • Your daily & monthly summary
  • Your full lead history

Uses one action

  • Rescuing a missed call
  • Capturing a new lead
  • A No Caller ID voicemail → hot-lead ticket
  • Chasing a cold quote · review request

Nothing goes out behind your back. Day-to-day jobs happen automatically. The optional marketing touches are only ever sent after you approve them, so your actions are always spent the way you want.

Win the next job,
even when you miss the call.

See Shield work on a quick call. Nothing new to learn, no contract to sign.

Book a quick call See it in action

FAQ

Questions, answered.

Anything else, just text us.

Do I need to install software or connect my accounting platform?

No. There's nothing to install, no app to learn, and no accounting software to plug in. You won't be stuck on the phone to a help desk or have to get IT involved — Shield just works quietly in the background with the tools you already use every day, and we have you up and running in minutes.

Why does it text my customers from a different number?

Shield operates as your dedicated office notification line. If it texted from your personal mobile, it would interrupt you while you are working or talking to clients. Framing the text as an office notification lifts your professional image, explains the different number perfectly, and collects structured details for you before you call them back.

What if I want to stop the system from texting a mate or a supplier?

It is incredibly simple. The moment you get an alert about a non-revenue contact, just reply with the single word MUTE. Shield instantly whitelists that number and drops all future replies to them. No menus required.

Will it text my customers at all hours?

Never. Shield only messages your customers during normal business hours, in their local time. Anything it prepares of an evening simply waits and goes out the next morning.

How will I know what Shield is doing?

The moment Shield does a job for you, whether it rescues a call, captures a lead or takes a voicemail, you get a notification straight to your phone. Instant, free, and as many as it takes. You'll always know who called and what they need, without lifting a finger.

Do the repeat and neighbour offers send on their own?

They are prepared for you and held until you approve them. Once a day Shield shows you what is ready and you reply SEND to release the lot, or PAUSE to clear it. The instant replies, like missed-call rescues and welcome texts, go out on their own straight away.

What happens if I go over the 100 included monthly outcome actions?

Many operators stay within their 100 each month. If you're busy enough to go over, which usually means you're winning more work, you simply add a top-up pack: 100 extra actions for $35, and any you don't use roll over to the next month. You can switch on optional auto top-up so it happens seamlessly, or leave it off and we'll just remind you. Either way your service is never cut off, your lead is never dropped, and there are no surprise platform fee spikes.

Is there a contract or long-term commitment?

None. It is a simple, rolling subscription of $89 a month. If your workflow changes or you want to pause tracking, you can do it instantly by texting PAUSE.